Modern medical billing activities are complex, and it may take months to process a bill. Most issues crop up from internal workflow with demands forced by claims processing sellers as well as external clearinghouses. The overall process needs continuous evaluation even if it means routine care. With this in mind we have come up with three effective ways to improve medical billing process for speedy submissions:
- Update and Maintain Patient Documents
When you do not have access to patients’ documents, it is impossible to expect seamless claims billing. Ask your employees to corroborate patient demographics and insurance details at every visit. This is essential because the patient might have switched jobs and so has a new insurance provider and even coverage from a new partner or spouse.
There could be changes in the insurance offerings with the client upgrading to a costlier plan and reduced deductibles or vice versa. Instead of shocking patients with a sudden inflated bill, educate them about the process while updating their information. Crosscheck details like subscription info, insurance provider billing address, and of course, the policy number. Such details must match with the third-party payers’ documentations.
- Invest in Employee Training Programs
All insurance carriers you transact with have a set of defined rules and regulations. An insurance provider might ask you to incorporate chart notes when it comes to claims for new patients for assuring a fundamental care relationship. Insurers also demand chart notes to support things like non-typical treatment practices and follow-up patient care.
Therefore, you need to upgrade and improve your staff training programs for newly included components so that the billing departments can quickly trace related filing prerequisites and even have the right to use patient files. Employee training ensures that every insurance provider has the required details needed to ensure the speedy processing of medical claims as soon as you submit all documents.
- Contract out the Most Difficult Collections
Processing some bills is always time-consuming and complex. As a provider you may feel skeptical to contract out the job. However, this exposes your revenue cycle to the risk of delayed or denied payment. When you collaborate with a medical claims processing company, it unburdens your employees, thus allotting the difficult collections for trained experts in the industry. Third-party companies come with lot of experience. Moreover, they are always updated about current rules and can process complex claims without much of a hassle. This not only assures quick submissions but guarantees consistent cash flow.
Outsourcing medical claims processing and employee training will ensure flawless medical billing and timely collections, which is beneficial for the financial condition of your business. It will also help in boosting your organization’s revenues and profitability.